FREQUENTLY ASKED QUESTIONS

• I've paid, received a receipt but cannot access the site with the username and password that was assigned to me.
• I've renewed my subscription, why is my login not allowing access or telling me to renew still?
• I have not received my email receipt for my purchase?
• I have upgraded my trial to a full monthly subscription and have received my upgrade receipt. Why do I still only have trial access?
• How do I cancel?
• I entered an incorrect or bogus email address upon joining. Can you change it?
• I joined using the No Credit Card method. I called, received a login but I cannot access?
• What browsers work with which videos?
• Hey, $39.99 for a Monthly Porno Membership, why couldn't I just go down to the Video shop, or get some Mags or something?
• The audio does not play smoothly for me, what can I do?
• How can I improve overall quality?
• Why doesn't the video look as good as TV?
• Why do I have to scroll right and left?
• How do I download pictures?
• Wait, If I cancel my membership Online, will I be able to access the Website for the rest of my Trial/Monthly subscription period?
• I've paid for a membership and consulted the Troubleshooting Section, but I'm still having problems Logging in.
• What name or company will I be billed by?
• Will you mail anything to my home?
• I have WebTV, can I watch the live shows and movies?

• Q: I've paid, received a receipt but cannot access the site with the username and password that was assigned to me.
• A: Here are some possible solutions to your problem.

  For best results make sure you are using the latest version of Mozilla Firefox (free download) or Internet Explorer (free download)., not the browser provided by AOL, or any other internet service provider.

  Ensure that you have cookies, and java enabled. To do this, follow the directions below.

  a) Click Tools, located at the top of your browser between favourites and help.
  b) Click Internet Options, Select Security and then Custom Level.
  c) Scroll down until you see Cookies, select enable.
  d) Continue to scroll down to Microsoft VM Java Permissions, select Medium Security.
  e) Click OK when finished.
  f) Close Internet Explorer and reopen.

  **Please Note** Users of Internet Explorer 7 must select the privacy tab in order to enable all cookies. Java permission must be set as explained above. To change your privacy settings follow the directions below.

  a) Click Tools, located at the top of your browser between favourites and help.
  b) Click Internet Options, Select Privacy.
  c) Move the slider to the "Accept All Cookies" setting at the very bottom.
  d) When finished click Apply then O.K.

  Additionally the following programs are incompatible with our sites and should be set to low, before accessing our sites. These include but are not limited to Norton Website Security, WatchDog, Adguard and any firewall programs.

  Login is CaSe SenSiTivE, this means if your username and password have CAPITAL letters you must login using capital letters, enter your username and password exactly as shown on your membership form.

  If you have been a recurring member for consecutive months, please check to make sure you have been billed for the current billing period. If your payment has been declined, your access will be revoked until the rebill is successfully processed. As soon as your rebill is processed your access will automatically be reinstated. If you have been rebilled and are denied access, please email cs@xlrgate.com with your subscription information for assistance.

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• Q: I've renewed my subscription, why is my login not allowing access or telling me to renew still?
• A: When you renew your previously cancelled subscription you are issued a new pin code. The cookies/cache on the member's login page will have your old pin code saved. Please clear your cookies/cache within your browser and open a new browser page to login entering your new pin code or email address on your subscription account.
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• Q: I have not received my email receipt for my purchase?
• A: Please always remember to check your junk email folder or your Spam protection program for your receipts as they come from addresses you do not normally receive emails from.
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• Q: I have upgraded my trial to a full monthly subscription and have received my upgrade receipt. Why do I still only have trial access?
• A: When you upgrade your subscription, you are upgrading in the billing processor's database, they then have to send the information that you have upgraded to our database and we update your access. Unfortunately, this can sometimes take a little while depending on how quickly the billing processor sends our database the information that you have upgraded. Please be patient, your access will be upgraded to full monthly member as soon as possible. This normally takes no longer than an hour.
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• Q: How do I cancel?
• A: To cancel your subscription, click here and carefully follow the instructions provided.
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• Q: I entered an incorrect or bogus email address upon joining. Can you change it?
• A: Yes, we can update your email address to the correct one on your account. Please email cs@xlrgate.com with your username, the incorrect email address entered upon joining and the correct email address you would like on your account. For future reference, please always enter correct and accurate information on your join form.
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• Q: I joined using the No Credit Card method. I called, received a login but I cannot access?
• A: For this issue please contact No Credit Card directly for assistance. support@electronic-group.com
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• Q: What browsers work with which videos?
• A: Unless otherwise stated, live shows and videos work with most browsers. Some of the older browsers may not be able to keep up, thus limiting your surfing experience. To get the most out of your membership, and your overall Internet experience, it is recommended that you download and install the latest version of Mozilla Firefox (download) or Internet Explorer (download).
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• Q: Hey, $39.99 for a Monthly Porno Membership, why couldn't I just go down to the Video shop, or get some Mags or something?
• A: Well, true. XXX material can come in all types of formats these days. What we do is try to build an online collection like no other. Nowhere on Earth will you find a more extensive collection of Digital Erotica! We give you countless picture sets, updated weekly and in some cases daily! No magazine can promise new Pics as often as this!

  If you compare what you get at your local Video store for $39.99, with the features of a monthly membership, we overshadow the competition with an insane amount of XXX and Softcore content. Watch High quality videos, download and add to your own collection, or check out a live interactive chat session with one of our Sexy Models!

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• Q: The audio does not play smoothly for me, what can I do?
• A: Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computers volume or try the solution below.
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• Q: How can I improve overall quality?
• A: The number one thing is to get a faster modem. Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing.
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• Q: Why doesn't the video look as good as TV?
• A: Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasingly look better. We all just have to be patient.
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• Q: Why do I have to scroll right and left?
• A: Chances are your screen resolution is at 640x480. Please try changing your screen resolution to 1024x768 or if Possible Even higher. The Higher your resolution the better you can view the site.
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• Q: How do I download pictures?
• A: Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as.
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• Q: Wait, If I cancel my membership Online, will I be able to access the Website for the rest of my Trial/Monthly subscription period?
• A: Of course you'll have access to the website for the entire time you paid for. Cancelling your account simply stops the billing cycle, so the access is not cancelled just then, only the billing. Website access will be denied only after your access period has ended.
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• Q: I've paid for a membership and consulted the Troubleshooting Section, but I'm still having problems Logging in. Now what?
• A: There are many possible reasons why these could occur. Whatever are the reasons, Click Here to contact our Customer Service. They will be happy to help you in any way they can.
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• Q: What name or company will I be billed by?
• A: Your membership will be discretely billed under the name
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• Q: Will you mail anything to my home?
• A: No. We have no need to send you any kind of material or info via mail. All correspondence will be sent via the email address you used to join.
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• Q: I have WebTV, can I watch the live shows and movies?
• A: t this time, we are sorry to say that WebTV Members will NOT be able to view the LIVE Shows & Movies.
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